CAVALIER AUTO TRANSPORT HAS BEEN IN THE VEHICLE TRANSPORT INDUSTRY FOR MANY YEARS. WE'VE COMPILED A LIST OF TIPS THAT KEEPS CONSUMERS SAFE. FOLLOW THESE, AND YOU'LL BE SURE TO HAVE A SUCCESSFUL EXPERIENCE.
Never give an upfront deposit!
Meaning, when you’re getting quotes from companies and lets say the company you selected requires you to place a deposit or reservation fee right then and there, watch out because this is a red flag. More times than not these are companies that will take your money and down the road will ask you for more money to ship your car because they underbid the transport. When you try to get your money back they will fight you tooth and nail.
Same Pool of Drives
It’s important to remember almost all the companies you are getting quotes from are brokers. We are all using the same pool of drivers. So if you are looking for the lowest price you’re more than likely to get burned. The lowest priced quotes are usually the ones that require upfront deposit and won’t be able to move your car at that price without asking for more money. With this as well you will have companies tell you that yes to everything you want but again they cannot do anything different than all the other companies. The reason the price is low is to grab your attention. They know that customers are always looking at the bottom line and they know that’s how the can trap you into their “bait & switch”.
The Fair Way
The fairest way to select a company to ensure satisfaction or to minimize any potential for getting ripped off or having problems is to gather all your quotes and select the average or slightly higher priced based on your transport needs. If you are looking to have your vehicle picked up right away then you will be comparing the expedited prices not standard or enclosed.
The Back-up Plan
It’s always good to have a back up plan because things can always happen over the road. If you have a deadline because you’re moving or have a scheduled port shipping, etc, its good to have a plan in place in case pick up does not happen when it is suppose to. Leaving the car at a family member or friends’ house for example. We all try to work has hard as we can not to have problems but those of us who understand this business know that they can occur and are prepared to work through the problem. Trucks break down, fall behind (due to traffic, weather, waiting for other customers along the route, accidents, etc) but again these are things that could happen and we want you to be aware of the worst case scenario just in case.
Most of the agents or representatives you are speaking to on the phone are making commission off of your deal. They will say almost anything to earn your business so just remember if its sound to good to be true it is.
Personal items in your vehicle are really not permitted. Most companies and drivers have a little wiggle room of 100lbs in the trunk or back seat. Even still those items are not insured not matter what someone tells you. If you have a computer in the trunk and if it’s lost or damaged there is nothing you can do about it, so beware.
Payments break down into 2 portions. The broker fee which should only be collected once a driver is assigned and can be paid by credit or debit card and PayPal. This will vary on the type of service you choose. Every company has there own fees. The remaining payment is due to the driver either at pick up or delivery in form of cash, cashiers check or money order. Companies that tell you that the driver will accept a company check or credit card may not really know. So always verify that with the actual carrier.
Insurance is covered by the carrier assigned not the broker. The coverage for an open truck is usually bumper to bumper up to 100k dollars and enclosed is usually bumper to bumper up to 1 million dollars. This can vary as well. If you have 3 car open hauler assigned to your move their coverage can be less than a 10 car hauler.
Inspections of your vehicle will be done at pick up and delivery. These are done by the driver and are called 5 point inspections. They will walk around the vehicle and write down any imperfections they see. It is important that you or someone you trust can be there for this because if there is any damage and it’s not reported on the inspection sheet it will be almost impossible to receive any compensation. If you notice any damage that was not already there when the car is delivered make sure you have the driver note it. Also it is a good idea to take pictures of the vehicle right before it is picked up. Even have some pictures with the driver doing his inspection to show that the pictures are up to date.
More Information Please!
Any vehicles that are customized must be described in detail. The more information the broker has the better. This will save you frustration. For example if you have a pick up truck and it has big tires, lift kit, etc tell the broker. If you don’t they will send a driver out who is not expecting to see that and it will cost your more money or they wont be able to take it. Same thing if your car is lowered or has any modifications.
Inoperable vehicles can be moved. They have to brake, roll and steer. These moves usually cost $100-$200 more depending on damage and locations. The reason it cost more is because it is more labor intensive on the drivers and we have to make sure to find the right carrier for the job which can take more time as well.
Hard to Serve Locations
Hard to service locations. These are areas where drivers don’t frequent has much and therefore can take more time then most areas to service. For example Maine to Montana, both these states don’t have many drivers going in and out of because there are not as many vehicles for them to transport. This will increase your total cost and again can take longer then other transports. Some coastal areas, even if it’s a state that is highly trafficked with carriers, can be hard to service because there are bridges and roads that larger trucks cannot get to.
We offer exceptional auto transport services including enclosed transport for exotic cars, high end autos and collector vehicles, as well as open transport for a wide array of cars, trucks, and vans used for everyday purposes.
All shipping options include door to door service (provided the carrier can fit up the road), all taxes, tolls, fuel, fuel surcharges, one truck one driver, direct contact to the driver and bumper to bumper coverage.
The auto transport industry can be difficult to navigate. In this article, we share techniques and tactics leveraged by scrupulous car transport companies, at your expense. What you need to know is a click-away...
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